What Is a Calling List?
In an outbound contact center or call center, a calling list is a collection of contact records that agents or automated dialers will attempt to call. Calling lists may be autogenerated from customer relationship management (CRM) systems or other databases. Calling lists need to be maintained for accuracy. Customers and prospects can request to be removed from a calling list or if they place their number on the Do Not Call Registry in the US.
How Call Centers Use Calling Lists
Call centers and contact centers use calling lists for:
Placing outbound calls to prospects or customers
Automating calls to deliver reminders or important updates to customers
Tracking customers that want to be removed from the list
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