What Is a Customer Service Representative (CSR)?  

A customer service representative is a person or computer employed to provide customer care and assistance to customers via phones or computers. Customer service representatives may also be called agents. Customer service representatives interact with customers in call centers, contact centers, and help desks to provide support for products and services, returns, warranties, and account management.  

Skill Requirements of a Customer Service Representative (CSR)

Working as a customer service representative requires multiple skillsets:

• Empathy, patience, and the ability to stay calm under pressure

• Ability to multi-task and be self-directed

• Customer service mindset and coachability