What Is An Outgoing Call?
An outgoing call is a call placed from a call center or contact center agent to a customer. Outgoing calls are also known as outbound calls. Outgoing calls may be dialed by a human agent or run as robocalls, conducted by a bot.
Reasons for Outgoing Calls
Call centers may make outgoing calls for several reasons:
For sales promotions
To provide customers with important data
For account payment reminders
For polls, surveys, and data gathering
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