What Is An Internal Call?
In telecommunications, an internal call refers to a call placed between two extensions within the same company. By contrast, an external call is a call placed with a number outside of the organization. In the past, internal calls required dialing an extension. Companies that use VoIP software can place internal calls without extensions. In a contact center, internal calls are sometimes called agent-to-agent calls.
How to Make Internal Calls
There are different ways to place internal calls:
Dial the required extension determined by your company phone guide
If using VoIP, you can simply call the person you want to connect with
If you are unsure, ask your Helpdesk
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