What Is A SMB Call Center?

An SMB (Small and Medium Business) call center provides customer support and service for small to medium-sized organizations. These centers often handle inbound, outbound, and technical support. They may be owned and operated by the business or outsourced to a third-party business process outsourcer (BPO). Businesses that outsource their SMB call centers can often deliver more professional customer service at scale without having to invest in call center infrastructure or overhead.