What is Call Forwarding?
Call forwarding is a feature of telephone systems that enables an inbound call to be redirected to another phone number or destination such as voicemail. Developed before the advent of mobile phones by Ernest J. Bonanno, call forwarding initially allowed people who were not present at their landline location to receive calls at another location. Call forwarding is a feature still offered by telecommunications companies.
Benefits of Call Forwarding
There are multiple benefits to call forwarding:
Customers can reach an answering service after regular business hours
No customer is left unanswered
Third-party experts can receive calls when needed