What is Call Waiting?
Call waiting is a feature of telephone services that enables a user to receive a second call while already in an existing call, put the first caller on hold, or switch back and forth between the two calls. Some telephone providers combine this feature with others such as call forwarding or conferencing.
Benefits of Call Waiting
Call waiting enables users to:
Not miss phone calls while on the phone
Have the option to choose to answer the second incoming call or defer it to voicemail
Be alerted to incoming calls