What is Direct Inward Dialing?
Direct Inward Dialing (DID) is a feature of telecommunication systems that enables businesses to assign virtual phone numbers to employees or departments without having to have separate physical phone lines for each.
Reasons to Use Direct Inward Dialing
There are several purposes for DID, it:
Provides a shortcut for customers to be able to reach their intended party faster
Eliminates the need for customers to wade through directories or the main telephone system
Reduces caller frustration as they can bypass the main phone system to reach recipients