What Is Five9 GenAI Studio?
Five9 GenAI Studio is a centralized, low-code platform for creating, managing, testing, and deploying generative AI prompts across all Five9 AI applications. It gives contact center administrators the ability to customize how AI behaves without writing code or relying on data science teams. GenAI Studio was named a Best New Product of 2024 for Industry Excellence and serves as the prompt management hub that powers capabilities like Five9 AI Summaries, Agent Assist guidance, and AI-driven analytics.
What Can You Do with Five9 GenAI Studio?
GenAI Studio gives your team the tools to:
Create and customize AI prompts using a simple interface that does not require coding or prompt engineering expertise. A built-in prompt library provides pre-built templates for common tasks.
Test prompts against real call transcripts and interaction data before deploying them to production. This helps you validate accuracy and relevance using your own customer conversations.
Choose from multiple large language models (LLMs) through an engine-agnostic layer, letting you select the model that best fits your data and use case.
Monitor and manage AI outputs with built-in observability tools that track performance metrics and flag issues, supporting responsible AI governance.
Deploy changes rapidly across Five9 AI applications. When you update a prompt in GenAI Studio, it takes effect across Agent Assist, AI Summaries, and other connected features.
