What Is Five9 OneVUE?
Five9 OneVUE is a unified reporting and analytics application that brings together real-time and historical data from across your contact center into one place. Built on the foundation of Aceyus VUE, it consolidates data from Five9 products, third-party tools, and multi-vendor environments into customizable, self-service dashboards. OneVUE was introduced at Five9 CX Summit 2025 as part of the Genius AI suite to give organizations a single source of truth for the metrics that matter.
What Are the Key Features of Five9 OneVUE?
OneVUE delivers unified analytics through several core features:
Persona-based dashboards: Pre-built templates for executives, managers, supervisors, and agents put the most relevant KPIs in front of each role from day one. Each template is fully customizable with drag-and-drop widgets.
Cross-platform data aggregation: OneVUE consolidates metrics from multiple channels, Five9 applications, and third-party systems so you stop switching between disconnected reporting tools.
Global filters and shared KPI definitions: Metrics like Average Handle Time, Service Level, and CSAT mean the same thing across departments, keeping everyone aligned on how success is measured.
Self-service reporting: Teams can build and modify their own dashboards without waiting on IT or a data analyst, making it faster to respond to new questions or changing priorities.
Advanced tier for cross-department visibility: The OneVUE Advanced Tier connects contact center data with sources like finance, e-commerce, and marketing to align operational performance with broader business outcomes.
