What Is Text-to-Speech (TTS)?
Text-to-speech (TTS) is a form of technology that uses artificial intelligence to enable computers to read digital text out loud, mimicking the sound of a human voice. TTS uses natural language processing (NLP) to make it sound more fluent and human-like. TTS is part of conversational AI in the contact center.
How Call Centers Use Text-to-Speech
Call and Contact centers may use TTS to facilitate self-service to customers in the following ways:
As the “voice” in interactive voice response recorded messages
For multi-language translation
For post-call surveys and outbound auto dialer calls
Image
