What Is Voice Over Internet Protocol (VoIP)?
Voice over Internet Protocol (VoIP) is a technology that enables calls to be placed via the internet, rather than through a regular analog phone line. VoIP is internet calling, which may require both callers to be on the same service or may allow calls to any number. In the contact center, VoIP phones enable calls to be made without landlines.
Benefits of VoIP Calls
VoIP calls offer a variety of benefits for contact centers:
Eliminates the need for landline and physical hardware
Supports remote work, since agents using VoIP only need an internet connection and headset
Reduces the hardware and IT costs for contact centers
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