Frost Radar™: European Contact Centre as a Service Market, 2021

Frost & Sullivan benchmarking report identifies the top enterprise cloud contact center providers in EMEA

Companies profiled in the Frost Radar™ have registered consistent growth with a strong focus on innovation and a prominent position in the market.

Five9 achieved a leadership position on the Innovation Index. The report notes that Five9 leads in the application of AI in the contact center with extensive process analysis that empowers agents to produce concrete and measurable outcomes. Five9 is also recognized for uptime capabilities that are among the highest in the market, a keen focus on partner enablement, and for providing easy and fast deployment.

Read the Frost Radar report to learn:

• The Frost perspective on reasons to consider Five9 for investment, partnership, and benchmarking
• How CCaaS adoption varies across the different countries and regions in Europe
• The trends driving growth and innovation in the European CCaaS market