Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange
Service teams can leverage the latest telephony innovations from Five9 to power agent, supervisor and customer experience
SAN RAMON, Calif. – September 20, 2022 – Five9 today announced the availability of Five9 Service Cloud Voice
Customers can now connect certified telephony solutions into Service Cloud Voice with Service Voice for Partner Telephony, creating a unified agent and digital channel experience t
Using the Five9 for Service Cloud Voice adaptor contact center leaders can:
- Enable agents to utilize the core telephony controls blended within the Salesforce Omni-channel widget to empower an intelligent agent and customer service experience.
- Receive inbound screen pops with the ability to search for previous interactions to enable quicker means time to resolution for the customer and less frustration for the agent.
- Access call logging information so agents have full context to previous interactions helping personalize customer experience.
- Create a powerful and productive engine for sales, marketing, customer service, support and ticket management where data is shared across systems helping to reduce friction for the agent and the customer.
“With Service Cloud Voice Partner Telephony, Five9 is building our proven track record of success and leadership to implement, add value, and support innovations with Salesforce,” said Dan Burkland, President, Five9. “The integration between Five9 and Salesforce enables customers to benefit from continuous product innovation. We are pleased to place the power of the Five9 portfolio at the fingertips of users to help them reimagine their customer experience.”
“With Five9 for Service Cloud Voice for Partner Telephony , the company affirms its commitment to ensure that joint customers can provide
“The Five9 Service Cloud Voice for Partner Telephony
The Service Cloud V
Stop by the Five9 Booth #1640
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