SAN RAMON, Calif. – Jan. 16, 2018 – Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center market, today announced that it has been selected by a financial technology company focused on providing affordable loans to consumers.
With more than 240 retail locations, the financial technology company is focused on providing loans to consumers with poor or no credit. The company’s contact center agents provide customer service and in two languages (English and Spanish) related to loan origination, loan applications and credit-building programs.
Frustrated by the poor service and support from their previous cloud contact center vendor, as well as service disruptions, the company turned to Five9 for product reliability and reputation of service.
In contrast to the company’s experience with its previous vendor, the implementation of Five9’s Virtual Contact Center solution was seamless, while easily integrating with their existing proprietary CRM solution. The company is utilizing Five9’s administrative and reporting capabilities, and has also taken advantage of Five9’s Premium Support offering.
“We continue to experience significant growth in the financial industry where companies realize the correlation between customer service and consistent growth,” said Dan Burkland, President, Five9. “By embracing a cloud-based model, companies in all industries can drive broader growth and profitability while providing a truly differentiated experience for consumers.”
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Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.