Five9 Named a Leader in 2018 Cloud Contact Centers Evaluation
SAN RAMON, Calif. – Sept. 25, 2018 – Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact center software for the digital enterprise, today announced it has been named a leader in the report, The Forrester Wave™: Cloud Contact Centers, Q3 2018, which evaluates vendors based on their current offering and strategy and market presence. Five9 was recognized for its prebuilt integration with multiple customer relationship management (CRM) platforms such as Salesforce, Oracle, Microsoft, ServiceNow, and Zendesk as well as for its Customer Success Management program, with “well-defined levels of support and staffing and strong positive feedback from customer references.”
Five9’s multitenant, omnichannel cloud contact center solution enables agents to be more effective across any channel – from phone to web to chat, email, mobile app and social media – so they can provide a better customer experience. Five9 provides a seamlessly integrated solution that leverages and complements a wide range of CRM, unified communications and workforce automation solutions. Earlier this year, the company released Five9 GeniusTM, which brings practical artificial intelligence and machine learning to the contact center, creating easier, smarter and more personalized customer experiences.
“Five9 has a long tradition of remaining at the forefront of contact center innovation, and this recognition from Forrester is an honor the entire Five9 team has worked hard to achieve,” said Rowan Trollope, CEO of Five9. “Contact centers are undergoing a massive technology-enabled transformation, and we are excited at our ability to empower our customers with the latest technologies to help create excellent customer experiences.”
To learn more about the report, visit Five9.com.
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.
For more information visit www.five9.com.