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News Release

Five9 Strengthens Leadership Team with the Addition of Industry Pro David Pickering as EVP of Engineering

SAN RAMON, Calif. – Dec. 17, 2018 – Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact center software for the digital enterprise, today announced that David Pickering has joined the company as executive vice president of engineering. In his role at Five9, Pickering will be responsible for all product and platform development, and Five9’s worldwide engineering teams. 

“David brings years of experience leading engineering and product delivery for some of Silicon Valley’s biggest and most successful technology companies,” said Five9 CEO Rowan Trollope. “We were especially drawn to his success engineering modern cloud services and scaling those on public cloud.  At the same time, David has a laser focus on building incredible customer experiences into every product line he’s worked on. We are fortunate to add him to our leadership team.”

Pickering comes to Five9 from Intuit, where he led engineering for QuickBooks Online (QBO) and launched the QuickBooks Accountant segment. As QBO’s product development leader he oversaw six years of exceptional growth, with SaaS growing 10x to more than 2.7 million small business subscribers. He previously led engineering for the SaaS Contact Center at Oracle, where he launched its enterprise call center and contact center suite. Pickering also led engineering for TapJoy, a successful targeted marketing and monetization platform for social and mobile developers. 

“Our relationship with companies and their brands has become much more personal recently and demands for seamless interactions with them is at an all-time high,” said Pickering. “As it has evolved from the first cloud-only contact center a decade ago to its deep integration with artificial intelligence, Five9 is positioned to once again help transform how customers interact with companies. Rowan has a clear vision for technology’s role in this shift and I am honored to be able to contribute.”


About Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.


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Kendall Taylor