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News Release

Five9 Wins 2019 Aragon Research Innovation Award for Intelligent Contact Center

Vendors are selected for Innovation Awards based on the core innovation of their product or service

SAN RAMON, Calif. – Dec. 11, 2019 Five9, Inc. (NASDAQ: FIVN), the leading provider of the intelligent cloud contact center, has been named a winner of the 2019 Aragon Research Innovation Award for Intelligent Contact Centers.

“Providers like Five9 are driving the intelligent contact center market forward,” said Jim Lundy, CEO and Founder of Aragon Research. “Addressing ever-evolving changes in customer expectations and putting the pressure on enterprises to address these changes by leveraging emerging AI technologies is why Five9 was named an Innovation award winner.” 

This award recognizes Five9's continued commitment to innovation in cloud contact centers as seen by the recent acquisition of Whendu’s iPaaS platform to accelerate enterprise adoption of cloud contact centers and the introduction of the Five9 App Marketplace, which showcases the expanding Five9 partner ecosystem.

The Aragon award recognizes providers leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. Five9 was formally presented with the award on December 5th, 2019 at Aragon Transform, the annual Aragon Research awards ceremony.

“We are honored to receive the Aragon Research Innovation Award for Intelligent Contact Centers for the second year in a row,” said Ryan Kam, Five9 CMO. “At Five9, we believe in creating partnerships that leverage advancements in technology to better enhance the human experience, and believe that this award is a reflection of our continued efforts to treat customers as humans and not just another number.”

The identification of an Aragon Research award winner is not an endorsement by Aragon Research of any vendor, product, or service.

About Five9

Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 GeniusTM platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.

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Kendall Taylor