SAN RAMON, Calif. - December 16, 2021 - Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has been named a Best in Biz Awards winner in three categories: Enterprise Product of the Year, Support Department of the Year, and Executive of the Year for CEO Rowan Trollope. Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.
In 2021, enterprise leaders were challenged with managing distributed workforces while simultaneously maintaining relationships with new and existing customers. The Five9 Intelligent Cloud Contact Center addresses the needs of large enterprises, providing digital engagement, analytics, workflow automation, workforce optimization, and practical AI to reimagine their customer experiences. Through reliable, secure, compliant, and scalable technology, Five9 increases productivity, connects the contact center to business, and delivers tangible business results.
“Five9 has built an industry-leading and differentiated cloud contact center platform that has transformed the way businesses engage with their customers,” said Genefa Murphy, CMO, Five9. “We are honored to be recognized by the Best in Biz Awards for helping organizations evolve their CX during this era of profound change.”
The Five9 Customer Success Team (CSM), recognized with a Best in Biz Award for Support Department of the Year, became the “frontline” for helping businesses quickly adapt during the pandemic. Customer success managers and technical account managers helped organizations rapidly transition to work from home environments so they could maintain service levels. The team has achieved a Net Promoter Score (NPS) of +90. NPS measures the loyalty that exists between a company and its customer. An NPS of 70+ or more places you in the list of top customer-centric companies.
Under Trollope’s leadership, Five9 overcame challenges to gain recognition as both a preeminent cloud contact center and enterprise solution, achieving a series of record-breaking earnings reports (total revenue for 2020 increased 33% to $434.9 million). At the end of FY2020 enterprise customers accounted for 83% of LTM revenue, average concurrent seat count in Q4 2020 was up 40% YoY and over 91 customers in Q4 2020 generated $1 million in ARR.
“This year’s nominees for Executive of the Year were truly impressive and showed wide-ranging skills and talent. But what they all had in common was a passion for their work and their ability to guide their companies through a very uncertain year and a half,” said Mark Huffman, Consumer Affairs, having judged seven of the last 11 Best in Biz Awards competitions.
2021 marked the 11th annual Best in Biz Awards and, following the havoc wreaked by the global pandemic, resoundingly confirmed that American business is back and stronger than ever before. The 11th annual program saw intense competition among more than 700 impressively strong entries from public and private companies of all sizes and spanning all geographic regions and industries in the U.S. and Canada, ranging from some of the best-known global brands to the most innovative start-ups and irrepressible local companies.
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.