Combination of leading on-demand vendors for call center and CRM offers market-leading pre-integrated solutions for selling, marketing or supporting customers by telephone
PLEASANTON, Calif. – September 15th, 2009 – Five9, Inc., the leader in on-demand call center software announced today that Salesforce.com has certified the new version of the Five9 Virtual Call Center Suite for listing in their AppExchange. The award-winning Virtual Call Center Suite reliably provides a full range of inbound and outbound call center capabilities to hundreds of customers around the world. The integrated solution is specifically targeted to Salesforce.com customers and prospects for whom efficient management of telephone interactions is critical to the success of their business.
“This represents the ideal marriage of leading on-demand CRM capabilities from Salesforce and leading on-demand call center software from Five9.” said Jim Dvorkin, CTO, Five9. He added, “Deploying on-demand call center solutions has proven to increase sales and marketing productivity by up to 300% with Five9 features like our Predictive Dialer. Five9 skills-based call routing and interactive voice response takes the customer experience to the next level for any organization determined to provide world-class support to their customers while optimizing the cost of doing so. Given the current economic climate, performance improvements and cost optimization is a top priority for any company trying to capitalize on emerging growth opportunities.”
Unlike premise-based call center solutions from other vendors, Five9 does not require any up-front capital investment and can be implemented in days, not months. On-demand call center technology is an excellent fit for distributed and at-home work forces and provides another opportunity for any business to leverage the best employee skills they can to be successful.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.
David Van Everen