Make your whole CX operation work together.
Bring people, AI, channels, data and systems together on one proven, open cloud platform built for the complexity of modern customer experience. Built by voice experts. Cloud-native since 2001. Deliberately open. Trusted by 4,000+ organizations across 140+ countries.
Trusted by leading enterprises across every industry
Product Suite
Three ways to make the whole operation work better
Engage, Orchestrate and Optimize work together across the customer journey, from the interaction itself to the decisions behind it and the insight that improves what happens next.
Engage
Where AI and people meet every customer, on every channel.
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Agentic AI agents
The next generation of self-service, purpose-built for Agentic CX.
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Omnichannel digital & voice
SMS, email, webchat, WhatsApp, video, BYO.
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Human agent assist
Real-time transcriptions, summaries and guidance.
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Proactive outreach
Outbound dialer, list management and campaign engine.
Orchestrate
Match every interaction to the right mix of AI, people and workflows.
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Genius routing
Fine-grained attribute matching across AI and human agents.
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Model management
Select, configure and govern the models behind every AI service.
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Agentic workflows
Orchestrate multi-step work across systems of record.
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Journey management
Carry one customer journey across every channel, agent and hand-off without losing context.
Optimize
Turn every interaction into insight that improves what happens next.
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GenAI evaluations & coaching
100% interaction scoring with agentic quality.
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Interaction & journey analytics
Unified analytics and custom dashboards.
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Quality & health metrics
Audio/telco quality, number health and insights.
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Forecasting & scheduling
Workforce planning & shift optimization.
AI Services · Five9 Genius AI
Put intelligence to work across every interaction.
One shared AI layer powers how the Five9 Genius CX Platform engages customers, orchestrates actions and improves performance, with an LLM-agnostic architecture, configurable guardrails and visibility into how AI operates across the business.
Speech & Language AI
Transcription, translation and natural language understanding across every channel.
Multi-Agent Orchestration
Coordinate AI and human agents across hand-offs so work completes end to end.
Context Engineering
Assemble the right context for every model call, grounded in customer and business data.
Tool Use & Execution
Let AI agents act in your systems of record, not just answer questions.
Guardrails & Compliance
Policy, redaction and audit applied to every AI decision and action.
Data Services · Five9 Customer Experience Intelligence
Give every interaction the context it needs.
Bring together business knowledge, customer intelligence and operational context so the Five9 Genius CX Platform can personalize experiences, guide AI and people and improve what happens next.
Knowledge & Content
What your business knows, ready when people and AI need it.
- Knowledge base
- Standard operating procedures
- Product content
- Policy documentation
- Call scripts
Customer Memory
Who the customer is and what's already happened.
- Profiles
- Channel and interaction history
- Consent management
- Voice of Customer
- Third-party integrations
Operational Intelligence
What’s happening across the contact center, right now.
- Real-time stats
- System telemetry
- Agent schedules
- Compliance flags
- QA performance scoring
Platform Foundation · Five9 Core
Built for the interactions you can't afford to get wrong.
The Five9 Genius CX Platform is backed by enterprise-grade reliability, a global voice network and security and compliance capabilities designed for the demands of modern customer experience.
99.999% uptime
Keep critical customer interactions available when demand is high and the stakes are higher.
Global Voice Network
Support high-quality voice experiences across regions on infrastructure built for real-time customer conversations.
Security & Compliance
Protect customer data and support enterprise governance with security and compliance built into the platform foundation.
Security & Compliance
Open Platform · Five9 Fusion
Works with every tool in your stack
Works with every tool in your stack
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Salesforce
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ServiceNow
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Dynamics 365
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Google Cloud
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Cresta
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Zendesk
Results our customers actually see
Not projections. Not best-case scenarios. Real outcomes from real Five9 deployments.
Wyndham Hotels & Resorts
Wyndham replaced contact-center complexity with AI-driven efficiency on Five9 — building a scalable foundation for faster guest support and seamless travel worldwide.
Five9 had the integrations and AI capabilities to serve as the foundation for our future state.
FAQ
Frequently asked questions about the Five9 Genius CX Platform
Common questions about the Five9 Genius CX Platform, its Genius AI services, and how it fits your stack.
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The Five9 Genius CX Platform is a cloud contact center and customer experience platform that unifies AI, people, channels, data, and workflows into one system. It's built from Engage (customer engagement), Orchestrate (routing and workflow automation), Optimize (analytics and quality), Genius AI (AI services), Customer Experience Intelligence, Five9 Core (infrastructure), and Five9 Fusion (open integrations) — designed to connect your existing systems rather than lock you into one stack.
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Five9 is LLM-agnostic and integration-first, with 1,400+ partners, open APIs and SDKs, and certified integrations with Salesforce, ServiceNow, Epic, Microsoft Teams, and Verint — so you keep the stack you've already invested in.
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Five9 Genius AI runs on shared AI services — speech and language AI, multi-agent orchestration, context engineering, tool use and execution, and guardrails and compliance — that power routing, agent assist, self-service, and analytics alike.
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Five9 backs the platform with a 99.999% uptime SLA, a global voice network of 40+ carrier partners, and certifications spanning PCI, HIPAA, SOC 2, and GDPR.
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Five9 Fusion connects natively to your existing CRM and systems of record, including Salesforce, ServiceNow, Microsoft Dynamics, Epic, and others, plus unified communications (UC), workforce engagement management (WEM) and virtual desktop integrations, so customer context flows without manual re-entry.
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Five9 pricing scales to your seat count, channel mix, and AI usage — a guided demo with a Five9 solutions team gets you an exact quote. In an independent Forrester Total Economic Impact (TEI) study, Five9 customers saw a 213% ROI over three years with payback in under 90 days.
One platform. Every layer included.
Product suite, Genius AI, CX Intelligence and the core it all runs on — cloud-native since 2001 and trusted by 4,000+ customers. Talk to us about your stack.