Sr Product Manager, Five9
VP AI Product Strategy, Five9
At Five9 we believe that Contact Center AI needs to be engine-agnostic, embedded, and practical to deliver meaningful business value. One way that we’re delivering on this promise is by embedding access to large language models in Five9 IVA Studio.
We have now introduced support for OpenAI which provides developers with another set of Conversational AI tools in addition to our portfolio of Speech-to-Text, Text-to-Speech, Sentiment Analysis, and Voice Biometrics engines.
We believe that these enhancements will make it easier and more practical for our customers to build conversational applications that improve the self-service experience for consumers.
Join this webinar to see the new Generative AI IVA features, including:
- The ability to use OpenAI to determine a caller’s intent.
- Using LLMs to deliver responses to FAQs.
- Using OpenAI to summarize calls and chats for live agents.
- The ability to create custom LLM prompts.