Angela Gordon
Partner and National Leader for Contact Centre Transformation, Deloitte Canada
Most contact centers manually review 3–5% of customer interactions. That means 95%+ of your customer experience is a blind spot. Agentic Quality Management closes that gap, reviewing up to 100% of interactions in real time.
See it live. This session walks through Five9's latest Digital AI Agent, Voice AI Agent, Quality Management, and Campaign Manager capabilities, with real demos built for the Canadian market.
You'll also hear directly from a panel of CX leaders — including Angela Gordon, Partner and National Leader for Contact Centre Transformation at Deloitte Canada — on where the market is headed: AI adoption, evolving customer expectations, and what it means for your customer experience strategy.
If you're evaluating what's next for your contact center, you'll leave with a working use case and ROI benchmarks you can bring straight to your team.
