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Five9 IVA Recognized as a Leader by Opus Research


Five9 Intelligent Virtual Agent (IVA) has been named a leader in the 2022 Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants.

The 2022 Opus Research “Decision Makers’ Guide to Enterprise Intelligent Assistants” presents a comprehensive assessment of 21 enterprise-grade Intelligent Assistant solution providers bringing Conversational AI to support customer care, self-service, employee assistance, messaging and device control.

Download the guide to see Opus Research’s profile of our IVA and learn key takeaways such as:

  • The evolution of enterprise intelligent assistants (EIA)
  • Attributes that define successful EIA solution providers
  • Results from a survey of 250 firms that offer customers access to customer care and other services through bots

Download the Report