Aragon Research Names Five9 a Conversational AI Leader for 2023
The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center, 2023 report identifies the key trends and capabilities driving contact centers. Aragon Research ranked Five9 highest for conversational AI strategy among 14 providers.
Aragon recognized Five9 strengths including:
- Omnichannel
- Voice and digital IVA
- Seamless handoff between bots and live agents
- No-code IVA builder
