Five9 Epic Agent Adapter: Five9 Fusion for Epic

Healthcare agents shouldn't have to toggle between the phone and the patient. This Epic Toolbox-approved integration natively embeds the Five9 agent desktop inside Epic's clinical and operational modules—Cheers, Cadence, EpicCare Ambulatory, Hyperdrive, and more—uniting telephony controls and patient records on one screen. Built standards-based and production-ready for healthcare contact centers.

This integration delivers:

• Native embedding directly within Epic's clinical workflows
• Epic Toolbox program approval for verified compatibility
• Unified telephony and patient records on one screen
• Standards-based, production-ready architecture for healthcare agents