Atento Sets New Standard with Bitcoin
One of the world’s top five largest business process outsourcing companies, Atento employs 150,000 agents globally, delivering services — including customer care — to major businesses. When clients need to outsource contact centers, Atento provides dedicated support teams. Atento leveraged Five9 to move to the cloud, enabling them to serve their clients better.
Eliminated downtime issues experienced with previous on-prem system
Simplified onboarding with more intuitive, streamlined platform
Improved employee experience has lead to higher retention rates