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Atento Sets New Standard with Bitcoin

Atento

One of the world’s top five largest business process outsourcing companies, Atento employs 150,000 agents globally, delivering services — including customer care — to major businesses. When clients need to outsource contact centers, Atento provides dedicated support teams. Atento leveraged Five9 to move to the cloud, enabling them to serve their clients better.

  • Eliminated downtime issues experienced with previous on-prem system

  • Simplified onboarding with more intuitive, streamlined platform

  • Improved employee experience has lead to higher retention rates

Download the Case Study