Kyndryl Migrates 200+ Customers and 90K Employees to Five9
Months of planning and preparation with Five9 and the Kyndryl Digital Workplace Global Practice team had laid the groundwork to migrate nearly 90K employees and 200+ customer contact center locations within two months without a single issue.
See how Kyndryl:
- Lessened to 30 second wait times
- Reduced AHT (average handle time) by 30%
- Improved stability and call quality