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SumUp Sees 50% Call Containment with Five9


For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages — while automating workflows to increase self-service — created a path toward improving customer experience. SumUp realized a:

  • 50% call containment
  • 23% cost savings with IVA compared to an FTE agent
  • 10% increase in self-service in the first year

Download the Case Study