SumUp Sees 50% Call Containment with Five9
![sum_up_five9](/sites/default/files/styles/resource_full_main_image/public/2023-03/sum_up_five9.png?itok=psVs2Ewf)
For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages — while automating workflows to increase self-service — created a path toward improving customer experience. SumUp realized a:
- 50% call containment
- 23% cost savings with IVA compared to an FTE agent
- 10% increase in self-service in the first year