CHM Cuts Call Transfers to 4%

A brochure detailing Christian Healthcare Ministries and their partnership with Five9.

Christian Healthcare Ministries scaled to support rapid growth by implementing Five9, improving call routing, reducing transfers, and enhancing member experience through automation and AI-driven efficiencies.

80% of inbound calls identified, improving routing experience
Call transfers reduced from 48% to 4%
400% increase in collections with automated preview dialing

CHM Cuts Call Transfers to 4%

Download the Case Study