Exact Sciences Achieves 45% Containment Rate
![case study](/sites/default/files/styles/resource_full_main_image/public/2024-04/case-study-exact-sciences-cover.png?itok=7iVJT32s)
A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences faced challenges of an inflexible IVR, inability to scale, and overwhelming call volumes with its on-premises contact center system. Five9 came to the rescue.
See how:
- Exact Sciences achieved a 45% containment rate.
- The company realized 20% call deflection overall.
- Customers experienced 60% time savings.