Exact Sciences Achieves 45% Containment Rate

A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences faced challenges of an inflexible IVR, inability to scale, and overwhelming call volumes with its on-premises contact center system. Five9 came to the rescue.

See how:

• Exact Sciences achieved a 45% containment rate.
• The company realized 20% call deflection overall.
• Customers experienced 60% time savings.