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Exact Sciences Achieves 45% Containment Rate

case study

A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences faced challenges of an inflexible IVR, inability to scale, and overwhelming call volumes with its on-premises contact center system. Five9 came to the rescue.

See how:

  • Exact Sciences achieved a 45% containment rate.
  • The company realized 20% call deflection overall.
  • Customers experienced 60% time savings.

Download the Case Study