Hanna Andersson Dresses for CX Success
![2023_Five9_Case_Study_HannaAndersson](/sites/default/files/styles/resource_full_main_image/public/2023-12/2023_Five9_Case_Study_HannaAndersson_cover.png?itok=9PL8OZNS)
The children’s apparel and lifestyle brand leveraged a range of Five9 solutions to take its customer service to new heights.
- Service levels jumped 33%.
- Its abandonment rate fell from 9% to 3%.
- Hanna achieved a #2 ranking in a Newsweek list for customer service.