Top 5 Financial Case Study

Following a major merger, a top five U.S. bank modernized collections and customer outreach using Amazon Connect and Five9 Advanced Campaign Manager. The cloud-based, compliant platform enabled scalable, data-driven campaigns, improving operational efficiency, accelerating payments and enhancing customer experience.

• Scalable outreach for high-volume collections and sales campaigns 
• Built-in compliance with FDCPA, TCPA and do-not-call regulations 
• Improved agent productivity through predictive, progressive and preview dialing 
• Strong results: $35M recovered, faster payments, higher customer satisfaction