Five9 WEM ServiceNow Connector

Break down the operational barriers between your digital and voice channels. This out-of-the-box connector embeds the complete Five9 WEM suite directly into your ServiceNow workspace. Streamline agent scheduling, capture digital and voice interaction recordings and perform evaluations inside a single pane of glass to drive enterprise-wide productivity.

• Unify agent and supervisor workflows in a single interface.
• Enable consistent quality management for all interactions.
• Boost team productivity and reduce manual data entry.