Five9 Essentials Quality Management

Five9 Essentials Quality Management (QM) is a powerful solution that meets all of the essential needs of a QM deployment. Five9 Essentials QM is perfect for growing contact centers since it’s built on the same platform as our Enterprise version, making it easily scalable as your needs and business evolve.

Read this data sheet to learn:

• How to be up and running quickly, even as the system scales to meet your business requirements
• How to use the solution for synchronized, robust, workforce optimization
• How to evaluate, score, and train using recorded events to improve agent performance