If your business isn’t using video to assist customers, you’re missing out on a more engaging and personalized way to resolve their issues faster and more effectively. Five9 Video enables customers to use their mobile device to share what they’re seeing with an agent who can quickly diagnose the problem, annotate the video feed, and guide them to the solution in real time.
Read this data sheet to learn:
- How to increase first contact resolution and provide a more human experience by easily elevating customer interactions to video
- How using video can reduce customer effort by using a visually collaborative environment and rich communications
- How to improve agent performance by using video recordings for assessment or training