Five9 Workforce Optimization Datasheet
Five9 Offers You Freedom, Flexibility, and Choice in WFO Solutions
Your customers want fast, easy interactions and with the right tools in place your agents can make this happen. The ability to choose a solution that truly fits your company needs is important. This ensures you get the features and functions you need while leveraging your technology investments for maximum efficiency and cost-effectiveness. It makes sense to employ certain vendors based on particular needs. It doesn’t make sense to have multiple, disparate systems.
Five9 offers an all-in-one approach to the contact center and WFO. We have partnered with industry leading WFO vendors Verint, CSI, Calabrio and Authority to provide market-leading services, features, and impact for our customers. These solutions are integrated and offered as part of the Five9 platform.