Five9 UC Integration with Microsoft Teams

Customers are increasingly more demanding, and it leaves agents in a tough position. Agents don’t have all the answers and often reach a certain point during a customer interaction where they need additional help. Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

Read this data sheet to learn:

• How Five9 integrates with Microsoft Teams
• Why it’s important for agents to have access to the experts
• What you can do to improve first contact resolution (FCR)