The Healthcare Care-Completion Gap: 2026 Report
Customer service friction used to show up in satisfaction scores. Now it shows up in care. Our survey of U.S. consumers finds that 44% have delayed or abandoned a healthcare action because dealing with a provider was too difficult.
Download the report to see what patients told us and five priorities for healthcare leaders.
What you’ll learn:
- Why 65% of Gen Z patients have given up on a healthcare task
- Where patients draw the line on AI, from scheduling to medical advice
- What patients expect agents to know, and why 53% still repeat themselves