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The Evolution of Contact Centers in Healthcare


It’s hard to imagine an industry more impacted by the pandemic than healthcare.

Frost & Sullivan surveyed healthcare decision-makers before and during the pandemic to discover how they managed through the necessary changes impacting patient communications and their workforce. These insights point towards how Healthcare operations will evolve in a post-pandemic world.

Join this webinar to hear our speakers explore how healthcare organizations:

  • Addressed exponential growth in all communications.
  • Reacted to changes in communication channels.
  • Shifted millions of agents to work-from-home scenarios.
  • Applied AI to improve operations.

Watch the On-Demand Webinar