Why Organizations Are Moving to Cloud CX
To meet the needs of today’s customers, start with rethinking your business capabilities. See why moving to a cloud contact center and adopting Contact Center as a Service (CCaaS) is the logical path forward in a 21st-century marketplace.
- At least 50% of contact centers will adopt CCaaS by 2023.
- 90% of consumers want omnichannel service options.
- 80% of consumers want personalized service experiences from retailers.