Inspire, Motivate, and Engage Agents with Workforce Optimization
Workforce optimization tools enable you to engage agents wherever they work to enhance staffing, performance, coaching, and management. Improve customer experiences, engage and empower agents, and boost your bottom line.
Here’s a sneak peek from this infographic:
- 75% of contact center leaders say WFO improves the customer experience
- 86% of customer experience executives rank employee engagement as a top factor in delivering improvements in CX
- 60% of companies say WFO is more likely to capture customer information scattered across communication channel