Inspire, Motivate, Engage Agents with Five9 WFO
Workforce optimization tools enable you to engage agents wherever they work to enhance staffing, performance, coaching, and management. Improve customer experiences, engage and empower agents, and boost your bottom line.
Here’s a sneak peek from this infographic:
- 84% of companies that focus on improving the customer experience increased revenue
- 90% of global leaders report using data analytics to improve customer experiences
- 89% of surveyed workers said gamification makes them “happier and more productive” at work