Business Leaders CX Report Infographic: Smarter CX

AI deployment is accelerating, but the 2026 Business Leaders CX Report shows customer trust isn't keeping pace. While 100% of business decision makers report benefits from AI investment, 1 in 3 consumers say service quality has gotten worse over the last decade. Explore six findings on where AI-to-human handoffs break down, why customers abandon AI, and how a clear escalation path can lift trust from 25.7% to 55%.

• Six findings on the AI trust gap in CX 
• See why 65.5% arrive frustrated post-AI 
• One simple fix more than doubles AI trust