Closing the Healthcare Care Gap with Integration

This document addresses the "Care Gap" in healthcare, where agents lose valuable time toggling between disconnected patient data systems. This fragmentation adds 30-45 seconds to every call, increasing handle times and the risk of error. The solution presented is a unified, HIPAA-compliant platform by Five9 and NovelVox that integrates with major EHRs. It streamlines the agent's workflow and empowers patients with AI-driven self-service options, ultimately improving efficiency and care.

Here are the key summary points:

• Closes the "Care Gap" by connecting fragmented patient data systems.
• Returns 30-45 seconds to every call by eliminating app switching.
• Improves first contact resolution and reduces average handle time.
• Mitigates compliance risks by automating data handling and eliminating manual entry.