Five9 and Salesforce: A Smarter CX Ecosystem

Five9 and Salesforce have built one of the largest CX ecosystems in the industry, supporting more than 1,000 joint enterprise customers and 160,000+ service representatives on a unified CCaaS-CRM platform. As Five9 AI Agents take on more of the customer journey, the results are measurable: less time on routine cases, higher customer satisfaction and meaningful cost containment, without adding complexity for agents or IT.

What the infographic covers:

• 1,000+ joint customers and 160,000+ service reps operate on one unified platform.
• AI-assisted agents cut time spent on routine cases by 20%.
• Customer satisfaction ranks as the top AI-driven outcome, ahead of handle time.