OceanFirst Bank Deploys AI for Collaborative Intelligence
![Case Study Ocean Banks](/sites/default/files/styles/resource_full_main_image/public/2023-10/Case%20Study%20Ocean%20Banks.png?itok=y9p1ZQH_)
OceanFirst Bank advanced its mission to deliver community-focused customer service while modernizing its contact center by replacing legacy systems and deploying AI to improve agent skill and efficiency. The move to the cloud enables the bank to:
- Access transcripts for 100% of real-time interactions
- Route calls to agents based on skills
- Provide guidance and coaching for agents via AI