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OceanFirst Bank Deploys AI for Collaborative Intelligence

Case Study Ocean Banks

OceanFirst Bank advanced its mission to deliver community-focused customer service while modernizing its contact center by replacing legacy systems and deploying AI to improve agent skill and efficiency. The move to the cloud enables the bank to:

  • Access transcripts for 100% of real-time interactions
  • Route calls to agents based on skills
  • Provide guidance and coaching for agents via AI

Download the Case Study