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Frost & Sullivan Names Five9 a Growth and Innovation Leader in Latin America, 2023


Five9 has earned a position as a top performer in the Latin American CCaaS market in a benchmarking report from Frost & Sullivan.

The Frost Radarâ„¢: Latin American Cloud Contact Center Market, 2023 identifies Five9 as one of the top three participants in their Frost Radar report due to bright future growth potential, an expanding partner ecosystem, high adoption rates among AI-based products, and constant innovations to enhance the overall CX.

The report analyzes leading CCaaS providers in terms of market reach, user adoption, growth rates, product innovation, and CX, and recognizes them with insight into their innovative offerings, projected growth rates, strengths, and opportunities for the future.

Read the Frost Radar report to learn:

  • The Frost perspective on reasons to consider Five9
  • Strategic insights on the rise of the hybrid work environment, omnichannel CX, and the critical role WFO and WFM play in the contact center
  • Trends impacting the CCaaS growth and competitive environment in LATAM

Read the Frost Radar Five9 LATAM Report