ISG Provider Lens™ for Contact Center as a Service – CX, Global 2020

ISG Provider Lens™ for Contact Center as a Service – CX, Global 2020 Screenshot

The Global 2020 ISG Provider Lens evaluated 14 contact center as a service (CCaaS) providers to score their strengths, challenges, and competitive differentiators.

Identified as a Leader with prominent technology expertise and a strong portfolio of offerings powered by AI, Five9 received high strength ratings for its continuous portfolio expansion, growing partner ecosystem, and modern architecture.

Download the ISG Provider Lens to learn how Five9 measured up to other providers, as well as these key takeaways: 

  • The impact of COVID-19 on contact centers and the future of communication
  • Capabilities to consider before buying a cloud contact center solution 
  • Strengths and challenges of individual CCaaS providers 
  • Why Five9 was named a Leader 

Download the ISG Provider Lens™ for Contact Center as a Service – CX, Global 2020 Report