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Five9 (Inference) Recognized as an IVA Market Leader in the 2021

The Aragon Research Globe™ for Intelligent Contact Centers, 2020

Opus Research evaluated 13 solution providers to better understand enabling platforms and technology, integration points and scalability, track record and future vision for enterprise-scale Conversational AI.

Download the guide to see Opus’ profile of our Intelligent Virtual Agent solution and learn key takeaways such as:


  • The evolution of enterprise intelligent assistants and 8 selection criteria for today’s solution providers.
  • Why adoption is increasing for solutions that let non-developers easily build and maintain natural language speech applications.
  • Why Inference scored higher than any other vendor in Track Record.
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Download Opus Research Decision Makers' Guide to Enterprise Intelligent Assistants